Software services agreement

This Software Services Agreement forms the baseline legal framework between Nane Labs and the customer for subscriptions, implementation, support, and related professional services. Commercial details such as scope, fees, environments, milestones, and service levels are defined in the applicable order form or statement of work.

Naneware will provide the subscribed services and any professional services described in the applicable order documents using commercially reasonable skill and care. Support scope, channels, target response times, and maintenance windows will be defined in the applicable support schedule or order form.

The customer will provide timely access to personnel, systems, policies, and decision-makers needed for delivery. Delays caused by missing dependencies, incomplete information, or third-party constraints may affect timelines and acceptance dates.

• Provide accurate implementation requirements and lawful source data.
• Maintain control of internal users, credentials, and endpoint security.
• Obtain any third-party rights or approvals required for integrations.

The customer will pay all fees set out in the relevant order document. Unless otherwise stated, invoices are due within the agreed payment window, exclusive of taxes, duties, withholding, and similar governmental charges for which the customer is responsible except on Nane Labs income.

Nane Labs retains all rights, title, and interest in the Naneware platform, software, methods, documentation, templates, and derivative works, together with all associated intellectual property rights.

Subject to payment and compliance with the agreement, the customer receives a limited, non-exclusive, non-transferable right to access and use the subscribed services for its internal business operations during the agreed term.

Each party will protect confidential information received from the other party using reasonable safeguards and may use that information only as needed to perform or enforce the agreement.

Where Naneware processes customer personal data, the privacy and data protection commitments in the applicable data-processing terms will apply.

Naneware warrants that professional services will be performed in a professional manner consistent with generally accepted industry standards. Except for express warranties in the agreement, the services are provided as-is and all implied warranties are disclaimed to the maximum extent permitted by law.

Each party's liability should be capped in the executed commercial agreement, with customary exclusions for fraud, willful misconduct, death or personal injury caused by negligence, and other liabilities that cannot be limited by law.

The agreement remains in effect for the subscription or project term defined in the governing order documents. Either party may terminate for material breach not cured within the agreed cure period, or immediately where permitted by law for insolvency, fraud, or serious security misuse.

Upon termination, customer access may be suspended and any transition, data-return, deletion, or survival obligations will continue as provided in the governing agreement.