Data handling
Privacy policy
How Naneware collects, uses, stores, and protects personal information across the website, inbound requests, and service relationships.
This page is a working operational template and should be reviewed by qualified counsel before production use or customer contracting.
Section 01
Information we collect
Naneware may collect personal information directly from you when you contact us, request a demonstration, subscribe to updates, negotiate services, or use a hosted service environment.
- Contact details such as name, work email, company, title, and phone number.
- Service and support information such as implementation context, support requests, and operational metadata.
- Website and device data such as IP address, browser information, session telemetry, and security logs.
Section 02
How we use personal information
We process personal information to respond to inquiries, deliver services, secure the platform, manage contracts, improve performance, and meet legal, regulatory, and audit obligations.
- Operate, monitor, and support the Naneware platform.
- Manage onboarding, billing, and service communications.
- Detect abuse, fraud, and security incidents.
- Comply with legal obligations and exercise contractual rights.
Section 03
Sharing and subprocessors
We may share personal information with service providers, infrastructure partners, professional advisers, and authorized subcontractors where necessary to deliver the service or comply with law. Those parties are required to protect the information and use it only for approved purposes.
Section 04
Retention and security
Personal information is retained only for as long as required for the purpose collected, to satisfy legal obligations, resolve disputes, enforce agreements, and maintain evidence-grade operational records where needed.
Naneware uses administrative, technical, and organizational controls designed to protect personal information against unauthorized access, misuse, loss, and disclosure.
Section 05
Cookies and analytics
The website may use cookies, log files, and similar technologies to keep sessions stable, understand website performance, and improve marketing and operational flows. You can usually control cookies through your browser settings, although disabling some categories may affect site behavior.
Section 06
Your rights and choices
Depending on the applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing activities, and to request a copy of your personal data. We may need to verify your identity before responding.
Requests can be directed through the Naneware contact page or the privacy contact listed in your commercial agreement.